reAImagine Summit | What is AI?

When you speak with colleagues, friends or family, how often do your views on what AI is and what it can truly do align? For decades, AI has occupied our imagination. The reality of AI today is remarkable, but it looks very different to what science fiction would’ve led us to believe.

Now a firm fixture in everyday life, using AI feels as routine as making a cup of coffee. It powers smartphone features, shapes personalised streaming recommendations and acts as a search companion for recipes, DIY projects or even new homes.

Introducing reAImagine – The Media People’s AI Summit

This January, we welcomed clients to our new Leeds office for a two-day AI summit. Together we explored what AI is, how clients currently use it in their workflow, and how we can apply it responsibly across our industry in the future.

AI is the future – What does that mean for marketers?

For better or worse, AI already sits firmly within your life and the lives of your customers, and it continues to evolve at speed. Keeping up with AI developments is one challenge. Deciding where your business stands on its functionality and monitoring appropriate use within your organisation is the other.

AI myth-busting

One AI fits all

We often speak about AI as a single entity, but it’s an umbrella term for a broad ecosystem of different technologies with distinct functions. The AI tools most of us use day to day are large language models (LLMs), like ChatGPT, Microsoft Copilot and Gemini. Increasingly, customers are using these platforms as search engines, and businesses are relying on them as workplace tools, placing them at the centre of day one discussions.

Discussion points:

Q: ‘When you hear the word “AI,” what comes to mind first?’

We explored the question everyone asks: what can AI actually do? Here’s what emerged from the discussion.

AI possibilities

  • The time-saving tool
    In fast-moving industries, productivity drives progress. AI removes many repetitive or time-consuming tasks, freeing people to focus on work that delivers meaningful outcomes.
  • A creative bounce board
    When our creatives face a blank page, AI can offer a valuable back-and-forth to get the ideas flowing.
  • Your speediest research assistant
    LLMs can find and summarise the existing literature around a topic much quicker than a manual search. They can also automate repetitive tasks like citation, so all that’s left to do is review.
  • Data processing and analysis guru
    Data analysis is one of AI’s strongest capabilities, delivering useful insights almost instantly.
  • Quick drafts and edits
    If you struggle to self-edit, structure your writing or summarise your thoughts, AI is great for producing your first draft or round of edits.

AI limitations

  • AI can’t replace human creativity
    AI reorganises and recombines existing information well. However, it can’t create truly original perspectives, draw on lived experience, or explore emotional nuance. Genuine creativity and powerful ideas still come from people.
  • AI needs human input
    AI still requires human instructions to provide an output. The quality of its output depends heavily on the quality of the prompt.
  • AI output requires human quality assurance
    AI can make mistakes. Human scrutiny and critical thinking remain essential to prevent inaccuracies, poor-quality output or a loss of depth in the work we produce.

Q: ‘What are the biggest challenges to overcome in AI?’

Our discussions also highlighted several challenges and concerns around AI use.

Using prompts properly

Do your teams know how to get the best results from AI? Strong prompting is a skill, and most users still face a knowledge gap. Without clear, structured prompts, the responses from LLMs often become vague or low quality.

Perceived trustworthiness and authenticity

People often use AI for convenience but remain sceptical of its outputs. Strong marketing still depends on human connection, so businesses must carefully decide where AI fits within the marketing funnel, guided by clear strategy and critical thinking.

Diluted marketing quality

Another concern is that widespread AI use could saturate the market with similar content. When businesses rely on the same tools, trained on the same data, marketing risks become repetitive and less distinctive.

Effective marketing does more than inform. It creates emotion, drives desire and builds differentiation. Businesses need an AI policy that integrates the technology while protecting human craft and creativity.

Misinformation and post-purchase dissonance

AI often acts like the ultimate ‘yes man’, answering questions quickly and confidently, even when the information is incomplete or incorrect. This can create a gap between customer expectations and reality. When trust is essential, that disconnect can damage customers’ confidence in the product.

The endless ‘next best thing’

AI accelerates comparison. Alternatives sit just one click away. Another product, feature or version always appears within reach. This abundance can create doubt for buyers. More than ever, brands need to reinforce value and buyer confidence before, during and after the purchase.

Final thoughts

The purpose of the AI summit wasn’t to chase hype or spread fear. It was to ask better questions, challenge assumptions and define responsible AI use within our industry. Our discussions delivered valuable insights, and one thing was clear – AI is a powerful marketing tool when we use it strategically and responsibly.

Our takeaways

Adaptive AI use
AI already shapes our daily lives and the marketing landscape. Businesses must decide whether to shape AI’s role in the workplace or allow it to shape them by default.

AI requires human oversight
We’re still responsible for applying critical thinking to AI outputs, delivering high-quality work and building genuine customer relationships. A clear AI policy, combined with a strong quality assurance process, ensures human accountability throughout the workflow.

AI shouldn’t replace people
Human perspective and creativity remain central to persuasive marketing. The key is understanding when AI should assist and when human instinct should lead.

The Media People: Your People

We ask questions, challenge assumptions and bring you the latest insights. If you enjoyed reading about our ReAImagine AI summit and would like to get involved with future events, reach out to our team.

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