When you speak with colleagues, friends or family, how often do your views on what AI is and what it can truly do align? For decades, AI has occupied our imagination. The reality of AI today is remarkable, but it looks very different to what science fiction would’ve led us to believe.
Now a firm fixture in everyday life, using AI feels as routine as making a cup of coffee. It powers smartphone features, shapes personalised streaming recommendations and acts as a search companion for recipes, DIY projects or even new homes.
This January, we welcomed clients to our new Leeds office for a two-day AI summit. Together we explored what AI is, how clients currently use it in their workflow, and how we can apply it responsibly across our industry in the future.
For better or worse, AI already sits firmly within your life and the lives of your customers, and it continues to evolve at speed. Keeping up with AI developments is one challenge. Deciding where your business stands on its functionality and monitoring appropriate use within your organisation is the other.
We often speak about AI as a single entity, but it’s an umbrella term for a broad ecosystem of different technologies with distinct functions. The AI tools most of us use day to day are large language models (LLMs), like ChatGPT, Microsoft Copilot and Gemini. Increasingly, customers are using these platforms as search engines, and businesses are relying on them as workplace tools, placing them at the centre of day one discussions.
We explored the question everyone asks: what can AI actually do? Here’s what emerged from the discussion.
Our discussions also highlighted several challenges and concerns around AI use.
Do your teams know how to get the best results from AI? Strong prompting is a skill, and most users still face a knowledge gap. Without clear, structured prompts, the responses from LLMs often become vague or low quality.
People often use AI for convenience but remain sceptical of its outputs. Strong marketing still depends on human connection, so businesses must carefully decide where AI fits within the marketing funnel, guided by clear strategy and critical thinking.
Another concern is that widespread AI use could saturate the market with similar content. When businesses rely on the same tools, trained on the same data, marketing risks become repetitive and less distinctive.
Effective marketing does more than inform. It creates emotion, drives desire and builds differentiation. Businesses need an AI policy that integrates the technology while protecting human craft and creativity.
AI often acts like the ultimate ‘yes man’, answering questions quickly and confidently, even when the information is incomplete or incorrect. This can create a gap between customer expectations and reality. When trust is essential, that disconnect can damage customers’ confidence in the product.
AI accelerates comparison. Alternatives sit just one click away. Another product, feature or version always appears within reach. This abundance can create doubt for buyers. More than ever, brands need to reinforce value and buyer confidence before, during and after the purchase.
The purpose of the AI summit wasn’t to chase hype or spread fear. It was to ask better questions, challenge assumptions and define responsible AI use within our industry. Our discussions delivered valuable insights, and one thing was clear – AI is a powerful marketing tool when we use it strategically and responsibly.
Adaptive AI use
AI already shapes our daily lives and the marketing landscape. Businesses must decide whether to shape AI’s role in the workplace or allow it to shape them by default.
AI requires human oversight
We’re still responsible for applying critical thinking to AI outputs, delivering high-quality work and building genuine customer relationships. A clear AI policy, combined with a strong quality assurance process, ensures human accountability throughout the workflow.
AI shouldn’t replace people
Human perspective and creativity remain central to persuasive marketing. The key is understanding when AI should assist and when human instinct should lead.
We ask questions, challenge assumptions and bring you the latest insights. If you enjoyed reading about our ReAImagine AI summit and would like to get involved with future events, reach out to our team.
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